Terms of Service

These terms cover Blumeo and the work we do for you. Starting a plan, using our systems, or paying an invoice means you accept them. They are written to be read, not to be survived.

What we do

Blumeo runs an AI receptionist and related tools for your business: answering your calls, booking jobs, passing on emergencies, texting back missed calls and new leads, chasing estimates, asking customers for reviews, and showing every call and message in your dashboard. Most businesses sign up for a self-serve plan at app.blumeo.ai. Some have us build for them (a website, a dashboard or a custom system), and what they are buying is listed on their invoice. What your plan includes is shown on our pricing page and in your dashboard.

Getting started

On a self-serve plan, you build your receptionist from your business's Google listing and website, check what it knows, and change it any time in your dashboard. What it says is based on the information you give it, so keep that accurate. For done-for-you builds, we start when you complete the questionnaire and pay the setup fee, and build against your answers.

Payment

Self-serve plans

• Every plan starts with a 7-day free trial. A card is needed to start it, and nothing is charged during the trial.
• Unless you cancel before the trial ends, your plan is charged at the end of the trial and then renews automatically every month (or every year, on a yearly plan) at the price shown when you signed up, until you cancel.
• Each plan includes a set number of calls and texts per billing period. Calls and texts beyond that are charged at your plan's rates on the next invoice. A call counts when it is an answered conversation longer than 30 seconds; spam, robocalls, wrong numbers and hang-ups do not count, and a call over 10 minutes counts as two.
• If we change a plan's price, we tell you at least 30 days before it applies to you.

Done-for-you builds

• A one-off setup fee, payable before we start building. It covers work we have already done by the time you see the result, so it is non-refundable once the build has started.
• A monthly retainer, billed on the same day each month while the account is open.

Payments are handled by Stripe; we never see your card details. If a payment fails or an invoice is more than 14 days late, we may pause the service until it is settled, after telling you first.

Cancelling

There is no long contract and no cancellation fee. On a self-serve plan you can cancel any time from Billing in your dashboard. Cancel during the trial and you are never charged. Cancel after that and your plan keeps working until the end of the period you have already paid for, then stops; we do not refund part-used periods. Done-for-you arrangements end with 30 days' notice, in writing, to hello@blumeo.ai, from either of us; you pay for the notice period and nothing after it.

On cancellation we hand back your data on request, then delete it as described in our privacy policy. Phone numbers we set up for you stay yours.

What you are responsible for

• The accuracy of what you tell us about your business.
• Having the right to contact the customers whose details you give us.
• Following the laws that apply to your trade, your licensing, and your marketing.
• Keeping your portal password to yourself.

You may not use our systems to send unlawful messages, to contact people who have opted out, or to mislead anyone about who they are dealing with.

What we are responsible for

Doing the work competently and keeping the systems running. We aim for the systems to be available around the clock, and we will tell you when something is broken rather than waiting for you to notice.

We do not guarantee a particular number of calls, bookings, reviews or dollars. Anything we show you before you buy is an estimate built from figures you supply, not a promise. Results depend on your market, your pricing, and how fast you answer the leads we send you.

AI, honestly

These systems are automated and they are not perfect. An AI receptionist can mishear a name or misjudge a question. We build in transfers to a human, we show you every call and message so you can check our work, and we fix what you flag. You should review what matters rather than assume every interaction was handled the way you would have handled it.

Your data and your content

Your customer lists, call records, and business information remain yours. We use them to run your service and for nothing else. We keep ownership of the software, prompts, configurations and dashboards we build, and you get an unrestricted right to use them while your account is open.

Text messaging

Blumeo sends text messages on behalf of the businesses that use it: replies to missed calls and to new enquiries, booking confirmations and reminders, and appointment updates. Business owners using Blumeo also receive account alerts, such as urgent-call notifications.

• You receive messages because you called, texted, or sent an enquiry to a business that uses Blumeo, or, as an owner, because you gave us your mobile number when you signed up.
• Consent to receive text messages is not a condition of any purchase.
• Message frequency varies. Message and data rates may apply.
• Reply STOP to any message to opt out, or HELP for help.
• Carriers are not liable for delayed or undelivered messages.
• Support: hello@blumeo.ai or app.blumeo.ai/support.

How we handle phone numbers and messages is described in our privacy policy. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Third parties

Our systems sit on top of services we do not control, including Google, Stripe, and the telephony and AI providers that carry your calls and messages. If one of them has an outage, we will work around it, but we are not liable for their failures.

Liability

To the extent the law allows, neither of us is liable to the other for indirect or consequential losses, including lost profit or lost business. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose.

Changes to these terms

If we change these terms we will update the date at the top and email active clients at least 30 days before the change takes effect. Carrying on after that means you accept the new terms.

Governing law

These terms are governed by the laws of the State of Maryland, and any dispute belongs in the courts there.

Contact

Anything unclear, ask: hello@blumeo.ai.