The problem
A no-show isn't a lost appointment, it's a wasted truck roll.
Fuel, payroll, and a slot you could have sold.
And most quotes are sent once and never mentioned again. Not because the customer said no, but because nobody followed up.
Both leaks are quiet, and both are fixable without hiring anyone.
What reminders do to no-shows
Reminders cut no-shows.
34%average drop in missed appointments
Missed appointments, indexed to 100 without reminders.
- of studies found reminders worked
29studies reviewed
Systematic review of appointment reminders (medical settings)
What your customer sees
A few texts. No phone tag.
They confirm or move the job with one reply. You hear about the change while the slot can still go to someone else.
Hi Dana, you're booked for a furnace repair Thu, 2–4 PM. We'll text a reminder the day before. Reply STOP to opt out.
Reminder: we'll see you tomorrow, 2–4 PM. Reply C to confirm or R to reschedule.
R
No problem. Open times: Fri 9–11 AM or Mon 1–3 PM. Which works?
Fri
Done. You're moved to Fri, 9–11 AM.
Your tech is on the way and should arrive around 9:10.
Sample texts and calendar.
Half one — appointment reminders
Every booked job, confirmed before the truck rolls.
The first half of the product: keeping scheduled work from falling through.
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Confirmation on booking
A text goes out the moment the job is booked, so it's on their phone instead of only in your calendar.
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Reminder 24 hours ahead
One tap to confirm or reschedule. No app, no login, no phone call to your office.
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Morning-of, when the tech is en route
The text that stops someone leaving the house ten minutes before you arrive.
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Reschedules handled automatically
They pick a new time from what you actually have open, and it lands on your calendar.
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Cancellations surface early
You hear about it while the slot can still be resold, not when the truck is already outside.
Half two — quote follow-up
The estimate that keeps working after you send it.
Most quotes don't get turned down. They just go quiet, and nobody picks them back up.
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Fires when the estimate goes out
The sequence starts automatically the moment you send the quote. Nothing to remember.
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Timed touches over two weeks
Each one says something different. Nobody gets the same message twice.
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The AI answers questions
It handles what the quote covers and what it doesn't, and can put the conversation back on your calendar.
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Stops the moment they respond
Reply, book, or decline and the sequence ends. No nagging the person who already answered.
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Flags the ones going cold
You get a short list of quotes worth a personal call, instead of a spreadsheet you never open.
One quote, two weeks
It keeps asking so you don't have to.
Each touch says something different, the questions get answered, and the moment they reply, it stops.
- Day 0 Estimate sent
Water heater replacement. The sequence starts on its own.
- Day 2 First check-in
“Any questions about the quote? Happy to walk you through it.”
- Day 5 They ask, it answers
Does that include hauling the old one away?
It does, removal is on the quote. Want to pick an install day?
- Day 6 Booked
Tue, 8–10 AM. Sequence stops here.
- Days 9 & 14 Never sent
They answered, so nobody gets nagged.
Sample quote and names.
What it handles
Both leaks, closed.
All of it included — no per-message billing and no add-on pricing.
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Works with what you use
Connects to your existing scheduling and invoicing tools. You don't move software to run this.
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Sequences written for your business
Your jobs, your terms, your voice — not a generic reminder template.
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Two-way texting with AI replies
Customers can answer, and get a real answer back, without anyone in your office picking up.
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Calendar sync both directions
Confirmations, reschedules and cancellations land in your calendar as they happen.
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Opt-outs and compliance built in
Every message carries a way out, and a STOP is honored immediately and permanently.
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Reporting you can check
Confirmations, no-shows avoided, and quotes recovered — with the work rebooked against each.
Set up this week
Ready for Reminders & Quote Follow-Up?
A few questions about how you work, and you'll know whether it fits — before you pay for anything.
Questions first? Ask support, 24/7