Privacy Policy

Blumeo builds and runs AI systems for service businesses: answering calls, texting new leads, asking customers for reviews, and reporting the results back. Running those systems means handling information, and this page says plainly what we handle and why.

Who this covers

Two different groups, with different relationships to us.

• Our clients. The businesses who hire us. We are the ones deciding how their account information is used, so for that information we are the data controller.
• Our clients' customers. The people who call, text, or fill in a form for one of our clients. That information belongs to our client. We only process it on their instructions, as their service provider.

What we collect from clients

• Business details: company name, contact name, email, phone, service area, opening hours.
• How you want your systems to behave: pricing lines, transfer numbers, tone of voice.
• Billing records. Card details go straight to Stripe and never reach us.
• Portal usage: when you sign in, and what you look at.

What we process on our clients' behalf

• Calls. Caller phone number, the time and length of the call, a written transcript, and a short summary. Where a recording is kept, it is kept because our client asked for it.
• Messages. Texts sent and received when following up a lead or chasing a quote, including the phone numbers involved.
• Bookings and enquiries. Name, contact details, and what the job is.
• Reviews. Public review text and ratings, and the replies posted to them.

Recording and consent

Some states require every party on a call to be told it is being recorded or transcribed. Where that applies, our systems announce it at the start of the call. Our clients are responsible for the laws that apply to their own business, and we will configure the announcement for any jurisdiction on request.

Why we use it

• To run the service our client is paying for.
• To show our client their own numbers in their portal.
• To bill, to support, and to fix things when they break.
• To meet a legal obligation, when one applies.

We do not sell personal information. We do not share it for advertising. We do not use one client's data to work on another client's account.

Who we share it with

Only the companies that make the service run, and only the part each one needs:

• Google — calendars, spreadsheets, business reviews, and file storage.
• Stripe — payments. Stripe holds the card details; we see amounts and status.
• Netlify — hosting and the database behind the client portal.
• Telephony and AI providers — placing and answering calls, turning speech into text, and drafting replies.

We may also disclose information where the law requires it, or to protect someone's safety.

How long we keep it

Call transcripts, messages, and the daily numbers behind the dashboards are kept while the account is open, so you can look back at your own history. When an account closes, we delete the account's data within 90 days unless you ask for it sooner or we are legally required to hold it longer. Billing records are kept as long as tax rules require.

Security

Passwords are stored hashed and salted, never in a readable form. Access to client data is limited to the people who need it to do the work. Connections are encrypted in transit. No system is perfect, and we will tell affected clients promptly if something goes wrong.

Your choices

You can ask us to show you what we hold, correct it, delete it, or hand it over in a portable file. Write to hello@blumeo.ai and we will answer within 30 days.

If you are one of our clients' customers rather than a client yourself, the business you called or texted controls that information. Ask them directly, or write to us and we will pass it on.

To stop receiving texts, reply STOP to any message. That works immediately and permanently for that number.

Children

Blumeo is sold to businesses. It is not directed at children and we do not knowingly collect information from anyone under 13.

Changes

If this policy changes in a way that matters, we will update the date at the top and tell active clients by email.

Contact

Questions about any of this go to hello@blumeo.ai.